Shenzhen Shi Oasis Furniture Co., Ltd --  after-sale service

(hereinafter referred to Oasis) will be unremitting efforts to return your trust and support - to provide you with comfort, improved efficiency of office environment for your inspiration and personality to create a living space - this is our And the pursuit of responsibility. Improve the customer service centre offers a full range of services for the establishment of after-sales customer database, handling customer complaints, adjustments and work to solve the problems in the process.

The service targets:

Wherevere in Shenzhen,Oasis users to buy goods are available (to produce the purchase and sale contracts and warranty, whichever is the certificate).

The service time:

Anytime betwee 08:30AM and 17:30PM from Monday to Friday (excluding national holidays).

Terms of Service：

The purchased product draws back exchanges goods on the scene:
You are received by the purchase of goods when the spot inspection in accordance with the delivery receipts, such as defects found merchandise, dirt, model, the number was not available for return to the request, we will be in the next day will be sent to your new merchandise, free. If you acceptance, without objection, we will no longer play a commitment to the shortage of products, dirt or number / model orders which are inconsistent with the obligation to return policy.

The following does not return policy:
(1) the responsibility for customers, resulting in appearance and packaging of goods, accessories and the use of damaged goods;
(2) requirements for no reason at the replacement of the goods into other products;
(3) promotion of gifts can not be returned;
(4) can not provide the original customers shopping vouchers (invoice);
(5) the field is not within the scope of services

 maintenance services
whoever buy the Oasis Furniture within five years. Furniture parts and manufacturing aspects of the provision of free maintenance, and replacement service. Non-accidents, abuse, misuse or wrong with the normal use of any damage.
(1) irreversible damage caused by natural factors: such as typhoons, floods, earthquakes and other natural disasters caused by damage
(2) the production of different batches led to the wood, cloth, surface, such as color, texture, texture slightly different than
(3) non-Biograde delivery company, to install the damage caused
(4) the original purchase products moved to move over the same city
(5), shoppers can not provide original documents (invoices) and the Three Guarantees certificate;

Our service objective:
To your complaints within 12 hours to respond, within 24 hours to resolve

Full-time customer service center for clients of advice, complaints and provide maintenance and emergency services, and the goodwill visit, sought to provide customers the best possible service.

Support Tel :0755-27995802